Shipping policy

Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with Lunor (Lunorshop).

We aim to process and ship your order as quickly as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer.

2. Shipping Destinations

We currently offer shipping to selected destinations within Latvia and the European Union.

Shipping availability and costs are calculated at checkout based on your delivery address.

3. Delivery Times

Estimated delivery times after your order has been dispatched:

- Latvia: approximately 1–3 business days

- European Union: approximately 3–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to the carrier, weather, public holidays, customs procedures, or circumstances outside our control.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Any applicable free-shipping promotions will be clearly indicated on our website.

5. Order Tracking

When tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the tracking information to become active after receiving the shipping confirmation.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipping the order.

7. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible at:

Email: andisriekstins8@gmail.com

We recommend taking photographs of the damaged packaging and products and keeping the original packaging until the issue has been resolved.

If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

8. Customs and Import Charges

For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or your order, please contact:

Lunor / Lunorshop

Jelgava, Latvia

Email: andisriekstins8@gmail.com